Shipping policy
Shipping Policy
Last Updated: 15/1/2025
Thank you for shopping with us! Below you'll find our detailed shipping policy to ensure a smooth and transparent experience.
1. Shipping Rates and Services
We offer various shipping options to suit your needs:
-
Standard Shipping: 1-3 business days
Cost: £3.49 -
Free Shipping: 1-3 business days Orders over £50
Cost: Free
Please note: Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Restrictions
We currently ship only within the UK
4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number.
You can track your order directly through our website or the courier’s website.
5. Delivery Issues
If your parcel has not arrived within the estimated delivery timeframe, please:
- Check the tracking link for updates.
- Contact us at tetbury@nutsforpets.co.uk with your order number.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 business days of delivery with:
- Your order number
- Photos of the damaged items (if applicable)
We will work with the courier to resolve the issue promptly.
6. Customs, Duties, and Taxes (International Orders)
For international orders, customs and import duties may apply depending on your location.
These charges are the responsibility of the customer and are not included in the shipping fees at checkout.
7. Changes to Your Order
If you need to update your shipping address or cancel your order, please contact us at tetbury@nutsforpets.co.uk as soon as possible after placing your order.
8. Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: tetbury@nutsforpets.co.uk
Phone: 01666 846298
Our team is available from 10am - 5pm Weekdays.